A 50% deposit is required to begin the printing process. The remaining balance and any shipping fees are required to be paid in full before the order is released for shipping or pickup. We accept the following forms of payment: Visa, American Express, Master Card, debit cards, cash, personal & cashiers checks. Personal checks may require an additional 24 to 48 hours to clear. Rush orders are to be paid in full before going to production.

Our average turnaround time is five to seven days after the 50% deposit is collected and artwork is approved. We can accommodate rush orders depending on our current production schedule. Rush orders may be subject to an additional charge and must be confirmed by the production manager (see rush orders). Specialty services such as relabeling, individual poly bagging, and multiple print locations can increase our standard turnaround time. Large orders may require additional time and should also be confirmed by the production manager.

We pride ourselves on completing rush orders on time and meeting deadlines. If a rush order is approved and processed we will meet the printing deadline. We are not responsible for any shipping errors or delays with shipment via the carrier (see shipping).

Rush orders cause us to get out of our normal flow and often require rescheduling of jobs and employees. Depending on the deadline it is best if you have print ready artwork. If not, we can assist you with creating artwork at our standard rates (see artwork). Below is our pricing for rush options.

• 24 hour: 100% of invoice
• 48 hour: 75% of invoice
• 3 Days: 50% of invoice
• 4 Days: 25% of invoice

**Depending on our current workload and size of order rush pricing can change.

As screen printers we have a tedious set-up process (Screen Printing Process). Our pricing is largely based on the quantity of apparel ordered on a per-order basis. Reordering of lesser quantities will be based on the new quantity ordered. We highly recommend ordering additional apparel with the initial order if you anticipate needing more apparel in the near future.

• We have a low minimum of 12 t-shirts for most designs.
• Contract printing: 24 piece minimum.
• Jumbo/oversize printing: 48 pieces.
• CMYK minimum: 72 pieces

Send in artwork, formatted in 300dpi, Adobe Illustrator (*.ai), Encapsulated Post Script (*.eps) and Portable Document Format (*.pdf) are preferred. If you need assistance creating a custom design, we can have one of our graphic designers create a design. Additional charges may be applied at the graphic designer’s current rate.

Once a design has been submitted by the customer or created by the graphic designer, a virtual proof will be sent to the customer. It is the customer’s responsibility to verify that all spelling, grammar and designs are correct. All orders must have a signed virtual sample or an approval via email before starting production. Click here to view our production facility.

Cancellations are not allowed on any orders, as all orders are custom. Once an order is placed, the order is final and we will not issue any refunds on deposits or payments. In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order.

We are not responsible for lesser quantities received that are within our over/under run allowance. The over/under run allowance is based on the quantity ordered on a per print location basis.

+/- 2% per print location for all standard screen printing orders.
+/- 3% per print location for discharge printing, special effects, and CMYK.

Example: If there is an order for 100 t-shirts with a 2-color screen print in one location. We order 102 t-shirts for your order and have one misprint resulting in 101 satisfactory t-shirts. The final invoice will reflect the 101 t-shirts that we printed well due to falling within the 2%Over/Under Allowance.

Impressionz Printing is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Shipping cost is invoiced on the final invoice of the order. Shipping time is calculated separately and is not included in our standard turnaround time.

Once items are shipped, we are not responsible for any miscalculations in shipping times and we cannot guarantee exact delivery date. Read more about our company.